When it comes to the return policy of Stonemart™ India, then our sole objective remains the customer satisfaction. Yes, we opt for a lasting relationship with our customers and even wish their good while parting the ways.
To stay eligible for the money back guarantee, it is imperative to make sure that the product stays in its original packaging. Besides, the concerned product shall not to be used, installed, removed, and then subsequently returned. Please note that our return policy does not cover the natural stone products merely because of their slight variation in colour, pattern, and texture. As the product cast is done with naturally occurring original sandstones with no impurities, there will be no block of stone 100% identical to one another.
The return policy shall include the defects that happened during the manufacturing phase and went unnoticed at the time of order. These defects shall include fissures, chipped or broken corners, scratches, or cracks in the product. If it happened amid the logistics of the carrier chosen by you, then all the misadventures would be under the accountability of the buyer or the carrier and it would not be entitled for return as per Stonemart™ India policy.
Additionally, our return policy also covers the products that are featuring incorrect thickness or incorrect bevel. Now, one such form of return is only applicable when the measurements requested online are not fulfilled at the time of delivery and there is a significant variation in what is posted in the measurement column and what was delivered from the warehouse to the buyer. The same policy is also applicable on the return of the products that are custom made as per the given instructions.
For the implementation of the return policy, it is necessary to make our support team familiar with the following prerequisites –
1.The order number of your product.
2. The preferred contact/ communication information.
3. The pictures displaying the problems/ defects with the product.
4. Briefly highlight the description of the problems with the concerned product, along with the quantity affected as well as any other details you do feel are necessary.
Once we get your email, our assigned team would determine whether the product feature any quality issues or not and would get in touch with you as soon as possible.
Please note that in addition to the above-mentioned criteria, it is essential that all the returns feature Return Material Authorization (RMA) documentation. It is suggestive to get in touch the support representative for further details. We will not be accountable to address the issues related to a product that has been dropped off with adequate paperwork.
The product ought to be in the same condition as it was at the time of receiving and that too within the original packaging with all the protective layers intact. All the returns do feature the deduction of handling and restocking fee and the deduction percentage tends to vary as per the product ordered. Apart from that, the fee charged for shipping would stay Non-Refundable.